Connect the modem to the phone jack using a phone cord (RJ11 cable). If your modem is from VMedia, the splitter should be provided with it. Plug the Ethernet cable into the LAN port of your modem/router and into the VBox. If your does, please select it. Get the most out of your VBox experience. If you're still not online a day after your installation, please contact our. If your modem is from another internet provider, please use the instructions from that provider to configure your modem, as they may have a unique firmware on their modem. Once the Cable Technician has completed his installation and the underlying provider has provisioned your modem for use on the network, you will be online.

The modem will power on. By using this site, you are accepting cookies to store user state and login information. The technician that came for your installation should have indicated which one it is. Help Desk Software powered by SmarterTrack 10.6. Once the DSL/connectivity light is solid on your modem, connect a computer to it by ethernet. Help Desk Software powered by SmarterTrack 10.6. You must be logged in to perform this action.

If your modem has a quick setup guide to enter the required information, please follow it and skip to Step 11. If you are using both VMedia internet and Bell/Telus home phone services, the phone jack will be one of the phone jacks that you use for your phone service. Attach the other end to the coaxial wall jack. MEDIA MODEM SETUP Device Info Advanced Setup Layer2 Interface WAN Service NAT Security Parental Control Interface pppO Wide Area Network (WAN) Service Setup Choose Add, Remove or Edit to configure a WAN service over a selected interface. Before starting, please first check that your modem is compatible with your internet plan. You will be asked several information for the setup.

Contact us :+1-855-333-8269 Some other info that could be asked might be the following: Connection Type: PPPoE (do not confuse with PPPoA), Address Type: Dynamic (even if you have a static IP with VMedia, please select dynamic as well), ADSL or VDSL: depends on your speed plan and region, please contact us to verify, PPP username and password: these were given to you in the email detailing your DSL installation. Attach coax cable (not included) to the back of the modem.

You maybe be asked to setup your Wifi at the same time. Virgin Media | Connect your own Router | Modem Mode - YouTube If you are still not able to complete your modem configuration, please contact our technical support so that they may assist you. Click "Confirm" to be redirected. Connecting to the internet with the Ethernet provides a more stable connection and avoids potential video buffering. Attach coax cable (not included) to the back of the modem. If your modem is from VMedia, the splitter should be provided with it. If not, please go to your modem settings, and find the appropriate setting to establish a PPP connection. Network Set Up allows you to connect the VBox to the internet either by ethernet or wirelessly. Plug your modem to the power. VMedia > Internet > Cable. If this is a second-hand modem, and you did not get the DSL splitter with your modem, you will need to procure yourself one. Some might be straightforward, such as your country, timezone, or internet provider. Help and Support from Virgin Media. If you have successfully completed the setup, both the DSL/connectivity light and the inet/internet/authentication light should both be on, solid, and the right colour (the authentication light tends to slightly blink from time to time, that is normal). Hub Modem Mode. You are either logged in as another user or you are logged out. Network Set Up allows you to connect the VBox to the Internet either by Ethernet cable (supplied in your VBox package) or wirelessly to your router. ADSL2+ modems will only work with ADSL plans, and VDSL2+ modems are compatible with both ADSL and VDSL. Unpack the modem.

Internet Service Available in Ontario, Quebec, Alberta & British Columbia. We recommend that you connect the VBox to the Internet by Ethernet cable for the best viewing experience. Yes, I would like to receive updates from VMedia , (you can unsubscribe to emails at anytime). Identify the phone jack that was activated during your installation. On the Wireless settings page, you will see a list of available Wi-Fi networks.

Edit Edit Description pppoe_O_O_35 Type Vlan8021p VlanMuxId Igmp NAT Enabled You will most likely be asked a username and password. If it is the correct phone jack, the DSL/connectivity light on your modem should turn on and become solid after 1-5 min. As Kasda and SmartRG modems usually have very similar interfaces for their different models, even if your model number is different, the provided documents should help you. The inet/internet/authentification light on your modem should turn on. VMedia FAQ- 192.168.31.1 TV & Interne x How To: Setup your wirele Enabled x Add Enrollee MEDIA MODEM SETUP Device Info Advanced Setup Wireless Basic Secur- MAC Filter Wireless Bridge Advanced Station Info Voice Diagnostics Management Reboot 192.168.31. l/wlsecurity.html You may setup configuration manually OR through WiFi Protcted Setup(WPS) Plug the power adapter into the wall outlet and plug the other end into your modem. If you don't have a traditional home phone line, or have a VoIP phone service (like the one from VMedia), you will not need a DSL splitter. If you would like to connect your VBox by Ethernet, your VBox will be automatically connected to the Internet once you connect your Ethernet cable to the back of the VBox. These will be the most important information to configure your modem. Connect one end of the Ethernet cable to the port on the back of the modem and plug the other end into your PC or Router. If your modem is from a different brand and not bought from a specific internet provider, please follow these instructions instead. You can locate your router closer to the VBox and TV or use a longer cable to connect the router to your VBox. High Speed Internet Up to 120 Mbps, Cable/DSL, No fixed-term contracts. Most modems have a "quick set up" function. Attach the other end to the coaxial wall jack. Please see your modem manual to see what is the correct colour for that light, that will indicate that authentication process has completed. We have articles, videos and troubleshooting guides for all your queries. Select your Wi-Fi network and enter your network access key.

You can usually leave any other setting asked as it is, without changing them. You might need to go to the advanced settings to find it. Once connected, you will be brought to the Google sign-in screen. If your modem has a quick setup guide to enter the required information, please follow it and skip to Step 11.

If you do not have a splitter, you will need to procure one in order to have both devices connected, and you will only be able to use either your modem or your phone in the meantime. These are different from your Wifi password, or the username and password that were given to you by VMedia. Open a browser and enter your modem address, which may be in the format of. By using this site, you are accepting cookies to store user state and login information. Please ensure that you do not confuse the username and password that were in your Welcome email, that are to login into the VMedia website, and the PPP username and password that are given in the DSL installation email. If you cannot find that email, please contact us. Please also find your PPP username and password from the VMedia DSL installation email that was sent to you. You will need to plug a phone splitter in your phone jack, to allow you to plug both the modem and the phone to the splitter. Connect one end of the Ethernet cable to the port on the back of the modem and plug the other end into your PC or Router. The splitter should be provided with your Vmedia modem. Please check your modem manual/information to see what they are. You must be logged in to perform this action. Please choose a Wifi network name, Wifi password, and a security type. If your modem is one of the models listed in our FAQ (mainly SmartRG and Kasda modems), and is not from another internet provider, please refer to the document assigned for that modem in our FAQ instead of following the general instructions listed below.

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