It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn't swipe their card properly. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust).

Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed.

), Cash picking-up fail while cash in cassette #2 is enough, 1.

Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard.

When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. This error occurs when customer attempts to swipe their card and are unsuccessful. These sensors are next to the feed belts where the money is picked.

If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Verify the Host phone number is programmed correctly.

Otherwise try the reset button or have the printer serviced. If persistent, it could be a defective modem. There may be a note stuck in the upper part of the cash tray ramp.

Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) – See D170x, Load notes into the cash cassette – use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Check wiring connections to the CDU main board. Verify Routing ID number – contact host processor, Verify Terminal ID number – contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor.

Remove dust in CS13 Sensor 3. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second “Invalid PIN” try in a row and one try is left before deactivation). MB2100T – The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. MB2100T - A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors.

Check notes dispensed and rejected 2. Check and verify all connections to the dispenser circuit board. Host not responding. If error is persistent the dispenser may require service.

Contact host processor, Necessary information missing to precess transaction, Second Invalid PIN(second "Invalid PIN" try in a row and one try is left before deactivation). If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Something is detected on CS31A, CS31B sensor during initialization. Customer should contact his or her financial institution. Check CS5_1 Sensor Cable 2. Verify cash count in the Settlement menu. Capture card at the terminal (requires card be picked up at ATM only). Depending on the model of dispenser there are different causes and possible solutions.

Check and reseat all belts. Remove notes or dust on CS15A Sensor 2. Both sensors must be blocked for this error to occur. WebRMS could not retrieve the local ATM time.

Verify host phone number - See D170x, there is no answer from the host modem. Clean dispenser. Re-initialize machine, verify connections to mainboard. Cassette 1 bill jam during dispense operation. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. If the sensor is not being pressed then the error will occur. Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

Otherwise the dispenser may require service. Initialize after Reset Power 2. Motor speed (measured at the encoder wheel) was not within spec. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove any jammed paper.

20001. Check and reseat all belts.

Check all wiring to mainboard. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Straighten and shuffle cash in the cassette. Phone line connected to ATM will not support Data-communication. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Bills are remained in CS31AB sensor after dispensing bills. Surcharge screen should have been displayed, Issuer financial institution is not supported by a processor. Remove dust in CS13 Sensor 4. WebRMS has failed to dial into the ATM consecutively for more than 3 days.

Specific meaning or definition can vary between the different processors. The dispenser and mainboard are programmed with a country code (USA or Canada).

Verify host phone number - See D170x. The ATM time, as set in the Operator Function Menu, is incorrect.

Outside interference may cause it (neon signs, lights). 5.

Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check second Dip Switch in Cash Dispenser B/D 3. If the cash is of known good quality then try cleaning the cassette and dispenser. The only way to recover from this error is to reprogram the CDU data.

Note: If the modem is defective, this error will most likely occur frequently. Check the transaction from the host and try again. Check abnormal clutch. Otherwise the printer needs service.

Unable to load a cassette. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Otherwise the dispenser may require service. CS13 sensor detects a bill with hole during dispensing. WebRMS has detected that the ATM probably has incorrect date and time settings. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text – (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 – (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index – verify checksum (Host Setup), Check Master Key checksum – reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number – (Host Setup), Fatal error, defective memory chip. 800-951-9533. 1. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect.

If all programming appears correct, contact the processor and have them trace the Terminal ID. If persistent, it could be a defective modem. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes.

Contact host processorD00A2FS omitted (after available balance)Verify Operator Function 2. Check Modem Initial String. 9:00 AM – 5:00 PM (CST) Error for the double note detection during separation.

Check cable and connection between the CE and printer. Make sure you are running the latest application version. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust).

Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). MB2100T – A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors.

Verify that version of Mini-Bank Software matches host processor. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Make sure you only are using 21# paper. MB2100T – Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Reconfigure currency at supervisor mode, 1.

The CDU did not respond to its solenoid function check. Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Initialize 3.

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